To provide support consultancy services for Supply Chain and Logistic software products to existing and new Clients in accordance with the agreed objectives.

Key Tasks:

·         Support clients with issues in using the supply chain and logistics solutions

·         Maintain product knowledge and skills

Detailed Breakdown of Tasks:

Support Clients using logistics and supply chain solutions

·         Assist the realisation of business benefits for clients

·         Analyse registered problems starting with functionality and going through to possible technical issues

·         Monitor progress of solutions.

·         Confer with co-worker software developers where software and database issues are concerned

·         Offer detailed user and technical explanations where necessary

·         Provide guidance solutions of the issues

·         Match software functionality with client business requirements and client issues

·        Support clients during issue solutions and assist the integration of the software into the client business processes when problems arise

·         Specify client problems and send through to software development

·         Conduct and report appropriate risk analyses

·         Identify and report performance and evaluation measures

·         Review the overall success of solutions and provide recommendations

·         Provide regular internal reports on the status of solutions and issues

Maintain product knowledge and skills

·         Attend product functionality briefings and training sessions

·         Utilise part of non-billable time for self-study

·         Maintain general supply chain and logistics knowledge from other sources of information

·         Provide relevant input into software development process·

Functie-eisen

Education  requirements

A Bachelor of Master degree preferably in Business Economics, Operations research, IT, Supply Chain Management or Logistics·

Proven experience of relevant supply-chain and/or logistics during study, thesis etc.

Some database query skills through the use of Oracle SQL and/or  Microsoft SQL

Fluent written and spoken Dutch and English required– ability to speak another European Language would be advantageous

Willingness to speak to clients all over EMEA – Europe, Middle East and Asia

Skills, experience and attributes required:

Industrial experience during study and/or work

Confidence working with the operations research and information technology aspects of logistics and supply chain software products

Capability to analyse complex business processes and client issues

Technical and business knowledge

Supply chain and Logistics business understanding

Self Sufficiency but ability to act as a team player

Reliability and deadline driven approach

Attention to Detail

Communication skills

Flexibility and responsiveness to client needs

Excellent interpersonal skills

Creative and analytical thinking

Good analytical skills

Results-orientated and practical

Bedrijfsprofiel

De organisatie is een succesvolle leverancier van geïntegreerde software.   Hun producten zijn kwalitatief van zeer hoog niveau en worden wereldwijd gebruikt door o.a. Boeing, Fokker, Ferari, Organon, Damco, Levi Strauss, Kellogg’s, Triumph, Foot Locker en Hertz!

De organisatie is een succesvolle leverancier van geïntegreerde software.   Hun producten zijn kwalitatief van zeer hoog niveau en worden wereldwijd gebruikt!

Bedrijfscultuur
De cultuur kenmerkt zich door een informele sfeer en een pragmatische aanpak.
Ze werken met standaards procedures die passen bij hun pragmatische aanpak.
Hechte en enthousiaste team met veel individuele inbreng.
Zeer innovatief en voortdurend bezig om te kijken naar verbetering van processen en software.

Groot individuele inbreng,

Goede doorgroei mogelijkheden en veel aandacht voor loopbaan mogelijkheden en opleidingen en trainingen.

Zeer informele omgeving met enthousiaste en betrokken collega’s!

Diverse leuke sociale activiteiten en evenementen zowel tijdens als buiten kantoor tijden